Made for your wall means made for your order.
Wallpaper and custom mural orders that are printed, cut, prepared or otherwise produced according to the customer's selected design, wall dimensions or project specifications are treated as customised products.
Once production has started, customised wallpaper and mural orders cannot be returned, exchanged or refunded simply because the customer changes their mind, changes the design preference, no longer needs the order or wants a different colour. This change-of-mind rule does not limit any remedy that UAE law requires where the supplied goods or service are genuinely defective, materially different from the confirmed order or incorrectly performed for reasons attributable to Luxe Decor.
Customers should review the selected design, colour direction, dimensions and order details carefully before approving the order or allowing production to begin.
If we have not started production yet.
A customer may ask to cancel a wallpaper or custom mural order before production begins. Cancellation is subject to confirmation by Luxe Decor that production, printing or project preparation has not started. Where the cancellation is accepted, the commercial cancellation rule below applies subject to applicable UAE law.
Once production, printing, cutting, material preparation or other order-specific work has started, the order becomes non-cancellable and non-refundable for change-of-mind purposes. This does not exclude any mandatory remedy that may apply where the goods or service are defective or not provided as agreed.
Please check dimensions before ordering online.
If the customer places an online wallpaper order using measurements supplied by the customer, Luxe Decor relies on those dimensions when calculating and preparing the order.
If the wallpaper does not fit because the customer entered or supplied incorrect wall dimensions, the original order is not refundable and replacement material must be treated as a new order, unless a separate defect or failure attributable to Luxe Decor gives the customer a mandatory remedy under applicable UAE law.
If you are not completely confident about the measurements, we recommend booking a free home visit before ordering so our team can measure the wall.
Book a free measurement visit →We inspect it, then we fix it.
If there is a genuine problem caused by Luxe Decor — for example an error in measurements taken by our team, incorrect production against the confirmed order, or an installation issue attributable to our workmanship — please contact us as soon as reasonably possible so we can inspect the issue and provide the appropriate remedy in accordance with applicable UAE law.
Depending on the nature of the issue and the remedy required by applicable UAE law, this may include inspection, correction, re-performance, repair, replacement of affected material, partial refund or full refund where legally required.
We may ask for photographs, video, the order reference or access to inspect the affected wall or surface before deciding the appropriate correction.
Installed work is not refundable for change of mind.
Once wallpaper, a mural or another supplied material has been installed, no refund is available merely because the customer changes their mind about the design, colour, style, appearance or suitability of a choice that was previously approved.
The customer should contact us promptly and allow reasonable access for inspection. Where the issue is attributable to Luxe Decor, the remedy may include correction, re-performance, repair, replacement or refund where required by applicable UAE law.
This change-of-mind rule does not limit any remedy that cannot lawfully be excluded under applicable UAE consumer-protection law.
Confirmed wrapping projects are non-refundable.
Vinyl wrapping is a project-based service that may involve inspection, scheduling, material allocation, ordering, preparation and labour planning specifically for the customer's surfaces and chosen finish.
Once the vinyl wrapping project is confirmed and payment is made, payments are non-refundable if the customer cancels, postpones indefinitely, changes their mind or decides not to proceed. This rule does not remove any mandatory remedy available where Luxe Decor fails to provide the agreed service properly.
If a problem with the completed service is attributable to Luxe Decor, contact us promptly so we can inspect it and provide the appropriate remedy in accordance with applicable UAE law, including re-performance or refund where legally required.
How an approved refund is processed.
Where a refund is approved under this policy, or is required by applicable UAE law, it will normally be initiated within 7–14 business days after approval or confirmation of the applicable remedy.
Banks, card issuers and payment providers may take additional time to show the refunded amount after Luxe Decor has processed it.
Examples of non-refundable situations.
- change of mind after custom production has started;
- customer preference changing after approving the design, finish or colour;
- incorrect measurements supplied by the customer;
- customer ordering insufficient or excessive quantities using their own dimensions;
- minor screen-to-real-life colour differences caused by device display settings or room lighting;
- damage caused by the customer, another contractor, furniture movement, moisture, leaks, structural movement or unsuitable conditions outside Luxe Decor's control;
- alteration, removal, repair or interference by another person after our installation;
- vinyl wrapping cancellation after project confirmation/payment;
- failure to provide reasonable access for agreed delivery, inspection or installation arrangements.
These examples apply only where the issue is not caused by a defect, incorrect performance or other failure attributable to Luxe Decor. They remain subject to any mandatory rights and remedies that apply under UAE law.
This policy does not remove rights that UAE law makes mandatory.
This policy explains Luxe Decor's commercial rules for cancellations, returns and refunds. Nothing in this policy is intended to exclude or restrict a customer right or remedy that cannot legally be excluded under applicable United Arab Emirates consumer-protection law.
Where goods are genuinely defective or materially different from what was agreed, or a service is incorrectly performed for reasons attributable to Luxe Decor, applicable UAE law may require an appropriate remedy. Depending on the circumstances, this can include correction, re-performance, repair, replacement, partial refund or full refund.
Ask us before ordering if anything is unclear.
The easiest way to avoid a problem is to confirm the measurements, design, material, project scope and cancellation position before production or project preparation begins.